Overview
Thank you for shopping at ChawriTools. We are committed to ensuring that you are satisfied with your purchase. If for any reason you are not completely satisfied, we are happy to assist with returns and refunds according to the guidelines outlined below.
Please read this policy carefully to understand the conditions for returning or exchanging products purchased from our store.
1. General Return and Refund Conditions
We offer returns and refunds for products that meet the following criteria:
- The product is in new, unused, and resalable condition (unless defective or damaged).
- The product is returned within [7] days from the date of delivery.
- The product is accompanied by the original receipt, proof of purchase, or order confirmation (for online orders).
If you have lost your receipt or proof of purchase, we may still be able to process your return or exchange based on our order records, but this is subject to approval by our staff.
2. How to Return an Item
To initiate a return, please follow these steps:
- Online Returns:
- Contact our customer service team at chawritools@gmail.com or +91 9871305918 to initiate the return.
- We will provide you with a return authorization and instructions on how to send the product back to us. Please ensure the item is packed securely to avoid damage during return shipping.
- Shipping costs for online returns are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item, damaged product).
Please note that items returned without prior authorization may not be processed.
3. Refunds
Once your return is received and inspected, we will notify you about the status of your refund. If your return is approved, we will issue a refund based on the original payment method used for the purchase.
- For Online Orders: Refunds will be processed to the same payment method used at the time of purchase.
Please note that original shipping fees (for online orders) are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
4. Exchanges
We offer exchanges for products that are in new, unused condition and within the return window. If you wish to exchange an item, please follow the return process above and indicate the product you would like to receive in exchange.
- Online Exchanges: Contact customer service to process your exchange, and we will guide you on how to return the item and place an order for the new product.
If there is a price difference between the returned item and the new product, you may be required to pay the difference or receive a refund, depending on the circumstances.
5. Non-Returnable and Non-Refundable Items
The following items are not eligible for return or refund:
- Opened or used products, including power tools, paint, and adhesives (unless defective)
- Products that have been altered or modified
- Items that are past the return window (e.g., 7 days after delivery)
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately (within 2 days of receipt) so we can assist you with the return or exchange process. We may request photos and videos of the damage or defect to expedite the process.
- Online Purchases: Contact our customer service team for instructions on how to return the defective product. We will cover the cost of return shipping for defective items.
7. Shipping Costs for Returns
- For Online Returns: The customer is responsible for shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect product).
We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee receipt of your returned item without tracking information.
8. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about our return and refund practices.
9. Contact Us
If you have any questions or need further assistance regarding our refund and return policy, please contact us:
ChawriTools
4839, Phatak Namak, Near Chawri Bazar Metro Station Gate No 1, North Delhi, Delhi-110006
+91 9871305918
chawritools@gmail.com
