At ChawriTools we are committed to providing fast, reliable, and secure shipping to ensure your hardware needs are met with convenience. This page outlines our shipping and delivery policies to help you understand how we process and handle your orders.
1. Shipping Locations
We currently offer shipping within India. If you’re located outside of our shipping regions, please contact us to inquire about specific shipping options.
2. Order Processing Time
- Order Confirmation: After you place an order, you will receive an email confirming your purchase. Please check your order confirmation to ensure all items and details are correct.
- Processing Time: Orders are typically processed within single business day. This includes verifying stock availability and preparing your items for shipment. Orders placed on Sunday or public holidays will be processed the next business day.
- Delays: In some cases, such as during high-demand periods or unforeseen circumstances (e.g., weather, public holidays, or supply chain disruptions), your order may take longer to process. We will notify you of any significant delays.
3. Delivery Times
We offer a variety of delivery options to meet your needs.
- Standard Delivery: Delivery typically takes 3-7 business days depending on your location.
- One-Day Delivery: Available for orders to be delivered within Delhi. Orders placed before 11:59 pm can be delivered the next business day, subject to availability and delivery zone.
Please note that delivery times are estimates and can vary based on factors such as the carrier’s availability, weather conditions, and unforeseen delays.
4. Shipping Costs
Shipping costs are calculated based on the weight and size of your order, as well as the destination. Shipping fees will be clearly displayed during checkout before you confirm your order. We offer the following options:
- Free Standard Shipping on all orders within India.
- Calculated Shipping Rates for larger or bulkier orders.
Note: International shipping costs may vary and are subject to additional duties, taxes, or customs fees, which are the responsibility of the customer.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use the provided tracking number to monitor the progress of your delivery via the carrier’s website. If you have trouble tracking your package or experience any issues, please contact our customer service team for assistance.
6. Packaging
We take care to ensure your order is packaged securely to prevent damage during transit. All products are carefully packed with the appropriate protective materials based on their size and fragility.
7. Address Accuracy
To avoid delays or issues with your delivery, please ensure that the shipping address provided during checkout is correct and complete. We are not responsible for delays or additional shipping charges that occur due to an incorrect or incomplete address. If you notice an error in your shipping address, please contact us immediately at chawritools@gmail.com & +91 9871305918.
8. Delivery Issues and Missing Packages
If your package has not arrived within the expected delivery window or if it is missing, please follow these steps:
- Step 1: Check the tracking information for updates or delivery confirmation.
- Step 2: Verify with neighbors or others at your delivery address to see if the package was received on your behalf.
- Step 3: Contact the shipping carrier directly to file a missing package claim.
If you are unable to resolve the issue with the carrier or if there are any issues with the contents of your order, please contact our customer service team at chawritools@gmail.com & +91 9871305918 for assistance.
9. Returns Due to Delivery Issues
If your order arrives damaged or defective, please refer to our Return Policy for instructions on how to return or exchange the product. We may require photographic or video evidence of the damage, and we will arrange for a replacement or refund as per the terms outlined in the Return Policy.
10. Customer Support
If you have any questions or concerns about your order, shipping methods, or delivery issues, feel free to contact our customer support team:
- Email: chawritools@gmail.com
- Phone: +91 9871305918
Thank you for choosing ChawriTools! We value your business and are here to ensure your hardware shopping experience is smooth and enjoyable.
